Callcenter Ho-hum: Present-day Racist

June 14, 2008 13 comments Short On Ideas

At this day and age?

Today I talked to a real Racist.

He called in because he’s a having a problem with his computer. The problem is simple: computer not booting up with BSOD. A very simple problem. He previously called in and a Filipina noted everything about his racist spiels that he also told me in almost the same order or words. Properly rehearsed, maybe.

Troubleshooting started out fine, we ran the hard drive test and finished it. Then, while on our way to the next step he asked me where I was located. I said in the Philippines. Then, he goes on saying that Filipinos don’t know a thing and that he wants to be transfered to his computer’s support department. I said he is in that department. Then he went on saying nasty things about the Filipinos. He then requested to be transfered to Canada. Well, fine, but you will be transfered back to us. He insisted anyway so gave him the hotline number for Canada support. He asked permission, which I appreciated, that he will disconnect from the call. End of story.

After the shift I told my TL about it. Well, she had the experience before and she retorted. That was fine? Well, yeah, she said…if I only knew mister you could have gotten the best of me! I’ll call you back tomorrow…I fucking have your number!

Comments to “Callcenter Ho-hum: Present-day Racist”

Anino commented on June 16, 2008 @ 7:28 AM

Nasaan na ang ikalawang parte?

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Nick Nichelle Dael commented on June 17, 2008 @ 1:01 AM

Anino, he called back and the issue was escalated to higher management…a callback was set Monday…I’ll post what happens coz today is Monday (customer’s)

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karlj commented on June 24, 2008 @ 3:49 PM

i think i can’t handle this call…so it’s good for me not working at the call center but men… that racists must go to f*ck*ng hell (excuse my words)!

karlj’s last blog post..Kabilin

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Nick Nichelle Dael commented on June 24, 2008 @ 7:44 PM

How do we say it, the customer is always right? Whoever made that should go to hell as well.

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iskolares commented on July 2, 2008 @ 1:53 AM

sa pag trabaho nako sa gitawag nga callcenter.. mao niy pinakalagotan nako…

THE FACT IS THEY CALLED BECAUSE THEY NEED HELP.. so meaning.. MAS BOGO SILA! bwahahahahaha..

kasuway nako ani bai… WebHosting diay amo support.. niya ang customer nanawag na kadaghan niya wala jd na fix iya problema ba… ngita na siya supervisor.. so akong gi take ang call…. niya storya mi nga “scripting is beyond our scope”.. webhosting ra mi.. go look for a developer… giatay kaau ang boang.. pina pangutana mn kung asa kuno ko ug unsa akong korso.. tubag daun ang bata.. “Im from the Philippines, in Asia, and I took up Computer Science” .. tubag daun ang boang.. “You don’t deserve your job you f*cking Flip” … tandug akong garbo… napugos ko fix sa iyang problema… pag ka fix sa problema.. ang boang nga customer pulos na praises… LMAO.. aw ako siyang giingnan nga sunod sir manawag gani ka respetar sd para matabangan ka tarong.. bwahahahahahhahaha

lami kaau ingnon.. “Sir please click on Start, click Run and type CMD”.. “Do you know what CMD means? it means Customer must DIE!” LMAO

iskolares’s last blog post..Becoming a YouTube Star

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iskolares commented on July 2, 2008 @ 1:55 AM

CUSTOMER MUST DIE! hehehehe

iskolares’s last blog post..Becoming a YouTube Star

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Nick Nichelle Dael commented on July 2, 2008 @ 4:19 PM

Mao lagi, bai. Pero reading the previous notes of the lady technician I thought na I wont help this fucker as a respect for my Filipina counterpart.

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Lance commented on July 4, 2008 @ 4:12 AM

I can’t really say much about this. I’m just a bit lucky, I guess, coz I haven’t got this type of call yet, or at least not as harsh as it may seem to you, so far. Naka try naka ug prank call, tapos gi record pajud nila (take note, I was taking that call while my TL was sitting next to me)? Imagine that! lami au ipukpuk ang avaya..heheheh

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Obnoxious Queer commented on July 13, 2008 @ 3:30 PM

These racists are mere “little-minded” individuals and should not be deemed superiors! Who are they? They don’t evenn know how to troubleshoot their damn computer for a simple issue. Hahahaha… and they asked support? POOR racists!

I once got a racist and told him, “use your commom sense!” Call got disconnected and when I checked the logs, he never called back!Good, he might realized his just a dot in this world! Better!

Obnoxious Queer’s last blog post..Mama MIA

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Gotdalife commented on July 13, 2008 @ 6:30 PM

The saddest part is: despite all the BS we get from the Americans, we still treat them with more respect and kindness than we do our own fellow Filipinos.
Wherever you go in the Philippines, Americans (and other foreigners, for that matter) always get a higher priority over locals.

Fortunately, at my company, even the Japanese manager encourages us to say no to our Japanese counterparts when they’re asking too much for our projects. Now that’s the kind of mentality we need as people who often get trampled on.

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Nick Nichelle Dael commented on July 14, 2008 @ 3:42 PM

@Lance: Good thing you haven’t got this kind of caller. Atay kayo, bai!!!

@OB: Lesson learned na.

@Gotdalife: You’re lucky to be working with those people. I’m not. Tsk3

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beejing commented on August 7, 2008 @ 11:15 AM

Oh well. Patience is a really a virtue. I used to take calls for 3 callcenters and each time I encounter racists I make it a point to let them know we’re as competent as our Foreign counters do, if not we’re even better.

beejing’s last blog post..August Rush!

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