Posts Tagged ‘Callcenter’

eTelecare: Get 80GB iPod video when hired as TSR

September 12, 2008 2 comments Jobs

You lucky jobless bastard!

eTelecare Cebu, I dunno with the other sites, is giving away an 80GB iPod video to anyone, yes anyone, who gets hired as a technical support representative(TSR). This is, I believe, if you are offered a contract after the one day recruitment process. How hard could that be? Not really hard. Pass the preliminary elimination that is through phone interview, which I bet my month worth salary that anyone could nail , then go to the written examination of nothing but a test of your English to the final phase where you are to talk to actual people and to simulate a customer-agent phone conversation before signing for the glorious contract. continue reading…

Callcenter Ho-hum: Present-day Racist

June 14, 2008 13 comments Short On Ideas

At this day and age?

Today I talked to a real Racist.

He called in because he’s a having a problem with his computer. The problem is simple: computer not booting up with BSOD. A very simple problem. He previously called in and a Filipina noted everything about his racist spiels that he also told me in almost the same order or words. Properly rehearsed, maybe.

Troubleshooting started out fine, we ran the hard drive test and finished it. Then, while on our way to the next step he asked me where I was located. I said in the Philippines. Then, he goes on saying that Filipinos don’t know a thing and that he wants to be transfered to his computer’s support department. I said he is in that department. Then he went on saying nasty things about the Filipinos. He then requested to be transfered to Canada. Well, fine, but you will be transfered back to us. He insisted anyway so gave him the hotline number for Canada support. He asked permission, which I appreciated, that he will disconnect from the call. End of story.

After the shift I told my TL about it. Well, she had the experience before and she retorted. That was fine? Well, yeah, she said…if I only knew mister you could have gotten the best of me! I’ll call you back tomorrow…I fucking have your number!

Callcenter Ho-hum: #1

May 30, 2008 3 comments Short On Ideas

I am a technical support representative of one of the world’s many callcenters and I cover the ass of one of the biggest computer manufacturer. The only information that I am allowed to divulge is this: name of the computer company is composed of four letters and two of it is used twice.

Because some things do not stay long and being part of the callcenter workforce is not forever. I will write about it. And I will call it the Callcenter Ho-hum. And these will all be about bitching.

On with the first: I received a call from one SEO specialist in the big worldwide web. They are elite. They practice SEO. And they are about marketing. Google the keywords without spaces in between for more information. The issue is virus infection. So, we reinstalled the operating. What bothered me is that this guy keeps on asking me what I was doing - I remotely accessed his computer to install drivers. Questions even on the add new hardware wizard? Come on! It’s ok if he was 70+ years old but clearly he isn’t! Know-it-all guys wouldn’t make my night shift better.

So, yeah, I just wanna get away with the first Callcenter ho-hum. I’ll write a better story next time. I fruckingmise!

(nnd) Chicklets