Posts Tagged ‘Dell’
What’s going on?
March 4, 2009 Write a Comment Short On IdeasI am currently busying myself in trying to absorb the boring and not so productive 3-day training that the company enrolled me in. It’s about learning two more of Dell computers – Optiplex and Latitude. We, seventeen of us as of now, will be the frontliners for this new line of support which is to come to life next month.
This got me a bit excited as I’ll be talking/working/troubleshooting with people who know better of computer compared to what I currently support. Handle time is expected to be shorter at 18 to 21 minutes. Customer satisfaction targeted at 80 to 90 percent. Current list of supervisors doesn’t seem like an easy lineup to shoulder on a daily basis.
Well, as what we always say to try to comfort ourselves to sleep, this is a step up. An improvement. Maybe.
RAID 0
October 3, 2008 2 comments HardwareI was an IT student but I was never a fan of the hardware. I know disassembly and all but it never insterested me until now. Working as a tech support for Dell computers opened my eyes in the wonders called hardware. So, today I lost my RAID 0 virginity. Do the jump to learn more about this configuration. (Continued…)
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