Posts Tagged ‘Globe’

Let’s talk customer service, Globe

April 20, 2009 19 comments Grrrievance

Using the Globe Broadband Tattoo for two weeks with no problems skyrocketed the belief that this service will never fail on me. Until, my romance sent me an sms saying that her load was reduced by 15PHP though the internet never really worked and that the signal was inconsistent. Would switch from one type of signal to another(HDSPA to GPRS and vice versa). So, I told her I will check on it once I get out of work.

Upon checking, she was right, that the signal was actually toggling from the two signals mentioned above. And worst, it stayed in GPRS which is as slow as dialup! This had me calling Globe’s Customer Service. Talked with Nelson and though I chose the option for English instructions this guy started the call speaking in Filipino. I continued speaking in English and he eventually did so too. The call was quick and we reached a resolution of the sim card that came with my Globe Broadband Tattoo be replaced as it’s reaching it’s end of life. Thanked the guy and got a reference number which I should use when visiting one of their centers. (Continued…)

5 days of Globe Broadband Tattoo; Speedtesting

April 11, 2009 10 comments Technology

It’s been five days since I bought the new Globe Broadband Tattoo advertised to reach a maximum internet speed of 2Mbps.

The image below is the Speedtest result.

Almost on the advertised speed on the download rate which is great but I wish upload rate could go up too as I am a webdeveloper working with FTP.

Note: This result will vary in any other location. I am in Capitol Area, Cebu city.

Globe Broadband Tattoo at 3.6Mbps

April 7, 2009 27 comments Technology

Been trying out the orange Globe Broadband Tattoo that I got today for PHP1895. Time frame is early afternoon and some hours in the evening. Connection is up and running without any problem. Disconnection was never an issue. Thank you. (Continued…)